Last updated: May 2026
Thank you for choosing Legend Iron Doors. We take pride in crafting high-quality, handcrafted iron doors. Because our products are heavy-duty and often custom-made, we have established the following policy to ensure clarity and transparency for every order.
Most Legend Iron Doors products are custom-made to order based on customer-approved specifications and CAD drawings. For this reason, our return and refund policy is different from standard ready-to-ship products. Please review the policy below carefully before placing your order.
| Scenario | Do We Accept Returns / Refunds? | Time Window | Return Shipping Cost |
|---|---|---|---|
| Defective, incorrect, missing, or freight-damaged items | Yes, subject to review and approval | Visible freight damage must be reported within 3 calendar days of delivery. Defective, incorrect, or missing item claims must be reported before installation and within 7 calendar days of delivery. | Covered by Legend Iron Doors if the claim is approved |
| Non-defective custom-made products | No | Not applicable | Not applicable |
| Buyer’s remorse or change of mind | No | Not applicable | Not applicable |
| Incorrect customer-provided measurements | No | Not applicable | Not applicable |
| Incorrect options selected by the customer | No | Not applicable | Not applicable |
| Design changes after production has started | No | Not applicable | Not applicable |
| Cancellation before CAD approval and before production starts | Yes, full refund available | Before production starts | Not applicable |
| Cancellation after CAD approval and production has started | Partial refund only; a 50% production fee applies | After CAD approval and production start | Not applicable |
| Cancellation after shipment has been arranged | No | Once shipment has been arranged | Not applicable |
Return Eligibility Summary
Most Legend Iron Doors products are custom-made to order based on customer-approved specifications and CAD drawings. For this reason, we do not accept returns or refunds for buyer’s remorse, incorrect customer-provided measurements, incorrect options selected by the customer, or design changes after production has started.
We accept return, replacement, repair, or refund requests only for approved defective, incorrect, missing, or freight-damaged items. Customers must contact us before installation and within the required reporting period stated below.
Visible freight damage must be reported within 3 calendar days of delivery. Defective, incorrect, or missing item claims must be reported before installation and within 7 calendar days of delivery.
1. Order Cancellations
Before Production
If the CAD drawing has not been approved and production has not started, you are eligible for a 100% full refund.
After CAD Drawing Approval
Once you approve the CAD drawing and the order enters production, a 50% production fee will apply to any cancellation. This fee covers specialized labor, custom preparation, and raw materials already committed to your order.
After Shipment
Orders cannot be canceled once they have left our facility or have been arranged for shipment.
2. Custom Product Policy
Due to the size, weight, and made-to-order nature of our iron doors, we do not accept returns or refunds for:
- Buyer’s remorse or change of mind
- Incorrect measurements provided by the customer
- Incorrect options selected by the customer
- Design changes requested after production has started
- Color or finish differences caused by lighting, screen display, or natural handcrafted variation
- Minor handcrafted variations that do not affect normal function
- Products that have already been installed, modified, altered, or used
Customers are responsible for reviewing and approving all specifications before production, including door size, swing direction, jamb size, glass option, finish color, hardware, handle style, lock preparation, sidelights, transoms, and other custom details.
All product images on our website are for reference only. The final product will be made according to the approved CAD drawing and confirmed order specifications.
3. Defective, Incorrect, or Freight-Damaged Items
If your order arrives with a defect, incorrect item, missing part, or freight damage, please contact us at office@legendirondoors.com as soon as possible.
Freight Damage Reporting Window
Visible freight damage must be reported within 3 calendar days of delivery.
General Defect or Incorrect Item Reporting Window
Defective, incorrect, or missing item claims must be reported before installation and within 7 calendar days of delivery.
Required Documentation
To help us review your claim, please provide:
- Your order number
- At least 3 clear photos of the issue
- Photos of the original packaging and crate
- A short description of the problem
- Photos or video showing the product before installation, if applicable
For visible freight damage, please also note the damage on the delivery receipt or Bill of Lading before signing whenever possible.
Pre-Installation Requirement
Please inspect your order carefully before installation. Installation, modification, or use of the product may be considered acceptance of the product’s condition. Legend Iron Doors is not responsible for damages or issues reported after installation unless otherwise required by applicable law.
4. Return Method and Approval Process
Do not return any item without contacting us first.
All returns must be reviewed and approved by Legend Iron Doors before the product is shipped back. If a return is approved, we will provide return instructions and the applicable return shipping arrangement.
Because iron doors are oversized and heavy freight items, return shipping must be arranged through an approved freight carrier. Unauthorized returns, self-arranged returns, or returns sent without prior written approval may not be accepted.
Depending on the situation, Legend Iron Doors may offer one or more of the following solutions:
- Replacement parts
- Repair guidance
- Touch-up materials
- Partial refund
- Replacement product
- Approved return and refund
5. Return Shipping Costs and Fees
Defective, Incorrect, or Freight-Damaged Items
If the issue is confirmed to be caused by Legend Iron Doors or by freight damage during delivery, Legend Iron Doors will cover the approved return shipping cost or provide an appropriate replacement, repair, or refund solution.
Non-Returnable Custom Orders
Custom-made products are not eligible for return or refund due to buyer’s remorse, incorrect customer-provided measurements, incorrect options selected by the customer, or customer-requested design changes after production has started.
Restocking Fee
No restocking fee applies to approved returns for defective, incorrect, or freight-damaged items.
6. Refund Method and Processing Time
Approved refunds will be issued to the original payment method.
Once a refund is approved, Legend Iron Doors will process the refund within 5–7 calendar days. Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
7. Contact Information
For return, refund, cancellation, or order-related questions, please contact us:
Brand:
Legend Iron Doors
Email:
office@legendirondoors.com
Phone:
+86 17506067740
Address:
Room 501, No. 22 Jinquan Road,
Xiang'an District, Xiamen City,
Fujian Province, China
