At Legend Iron Doors, we are committed to delivering high-quality craftsmanship and durable handcrafted iron doors. Our iron doors are built with precision using 12-gauge steel and are individually hand-forged, welded, finished, and inspected to meet our quality standards. We stand behind the durability and workmanship of every door we produce.

1. What This Warranty Covers

Legend Iron Doors warrants its products to be free from manufacturer defects in structure, glass, hardware, and finish under normal use for the following periods.

Warranty periods begin from the date of delivery to the customer.

Structural Components & Welds:
3-year limited warranty, excluding misuse, improper installation, unauthorized modifications, and acts of nature.

Peeling, Blistering, and Cracking:
3-year limited warranty under normal environmental conditions and proper maintenance.

Glass & Hardware:
1-year limited warranty.

If a defect is confirmed and covered under this warranty, Legend Iron Doors may provide an appropriate resolution, including replacement parts, a touch-up kit, repair guidance, a replacement product, or reimbursement for reasonable local repair costs, subject to prior written approval from Legend Iron Doors.

Legend Iron Doors will cover the shipping costs for approved replacement parts or products covered under this warranty. The customer is responsible for labor costs related to removing, reinstalling, or replacing the product unless otherwise approved in writing by Legend Iron Doors.

2. What This Warranty Does Not Cover

This warranty does not cover the following:

Installation & Handling:
Damage caused by improper installation, contractors, job-site handling, removal, reinstallation, or installation work not performed by Legend Iron Doors.

Normal Wear and Tear:
Normal wear and tear of parts that naturally age or require maintenance, including but not limited to:

Door threshold
Door sweep
Weather stripping
Seals
Minor finish aging from normal use

Finish Issues:
Damage caused by improper maintenance, lack of maintenance, harsh chemicals, abrasive cleaners, solvents, acids, paint, power washing, standing water, or prolonged exposure to direct rain or extreme environmental conditions.

Glass & Impact Damage:
Glass scratches, cracks, breakage, or other damage caused by impact, pets, foreign objects, accidents, misuse, or improper handling.

Environmental & Accidental Damage:
This includes, but is not limited to:

Acts of God, including floods, storms, earthquakes, hurricanes, and other natural events
Accidents, misuse, abuse, or negligence
Slamming, kicking, or using excessive force
Chemicals, solvents, acids, or paint exposure
Rust or corrosion caused by improper maintenance, standing water, direct rain exposure, or harsh environments
Condensation or frost caused by climate, humidity, or temperature differences

Aesthetic Variations:
Minor variations in color, texture, hand-forged details, weld marks, or finish are normal characteristics of handcrafted iron doors and are not considered defects.

Relocation or Modification:
Doors that have been moved from their original installation site, modified, altered, repainted, repaired without approval, or used in a way not intended by Legend Iron Doors are not covered.

Please note:
Iron doors may produce condensation or “sweat” depending on climate, humidity, and indoor/outdoor temperature differences. This is normal and is not considered a manufacturer defect.

3. How to Maintain Warranty Coverage

To help keep your warranty valid, we recommend:

Keeping all moving parts clean and free of dirt or debris
Inspecting the door regularly for exposed metal, scratches, rust, or finish wear
Performing timely touch-ups on any exposed metal or rust-prone areas
Keeping the door dry whenever possible and avoiding prolonged direct rain exposure
Avoiding power washing, abrasive cleaners, harsh chemicals, or impact from heavy objects
Using the door for its intended residential or commercial purpose
Having the door installed and adjusted by qualified professionals

4. Warranty Limitations

All doors must be properly installed in a suitable building structure.

This warranty is void if the door is removed from its original installation location, altered, modified, misused, or repaired without prior written approval from Legend Iron Doors.

Paint finishes are expected to age naturally over time. Normal finish aging, minor color variation, and handcrafted texture differences are not considered defects.

This warranty is non-transferable and applies only to the original purchaser at the original installation site.

This warranty does not cover incidental or consequential damages, including but not limited to delays, loss of use, labor charges, contractor fees, removal costs, reinstallation costs, or property damage, unless otherwise required by applicable law.

5. Questions or Warranty Claims

We take a fair and objective approach to all warranty claims. If you have any concerns, please contact us with your order details and clear photos or videos of the issue.

How to File a Claim:

Contact us at office@legendirondoors.com within 30 days of discovering the suspected defect.

Provide your original order number, a description of the issue, and high-resolution photos or videos showing the problem.

Our team will review the claim and respond within 3 business days whenever possible.

If the claim is approved, we will provide an appropriate resolution, which may include repair guidance, replacement parts, a touch-up kit, a replacement product, or approved reimbursement for reasonable local repair costs.

Please do not perform repairs, modifications, repainting, or replacement work before receiving written approval from Legend Iron Doors if you intend to request warranty coverage.

6. Contact Information

For warranty questions or claims, please contact us:

Brand:
Legend Iron Doors

Address:
Room 501, No. 22 Jinquan Road,
Xiang'an District, Xiamen City,
Fujian Province, China

Tel:
+86 17506067740

Email:
office@legendirondoors.com

Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT+8)

We’re here to help and will work with you to review and resolve warranty-related concerns promptly and professionally.