FAQ

Yes! All of our iron doors are custom-made to match your preferred size, design, glass finish, hardware, and finish. We also accept custom sizes and designs.

Our doors are built from 12-gauge heavy-duty steel, offering greater thickness compared to many standard options. They feature hand-forged detailing and are individually crafted for enhanced durability.

Door width is determined by measuring from the left jamb's edge to the right jamb's edge, while the height is measured from the bottom of the threshold nose to the top edge of the header jamb. For further details, please refer to our Measure Guide.

All our standard iron doors are insulated for optimal energy efficiency. We highly recommend our Thermal Break Iron Doors, including thermal break wrought iron doors, and thermal break iron French doors, which are specifically designed to withstand harsh winter conditions.

Please email us at office@legendirondoors.com for all inquiries. Our team is happy to help with design questions, order status, shipping updates, and more.

Order cancellations are accepted prior to shipment or production commencement. Should you cancel before production begins, a full refund will be issued. However, if cancellation is requested when the product is nearly completed and cannot be halted, a 50% restocking fee will be charged. Cancellations cannot be accepted if the product has already been shipped out. For further details, please refer to our return and refund policy.

We offer free curbside shipping within the Continental U.S. For shipments to Canada, and other states, please contact us for a custom freight quote.

Once your drawing is approved, standard production and delivery take about 49-56 days for production, 49-56 days for shipment.

The door is shipped in a secure wooden crate. Deliveries are curbside only, and you’ll be contacted before dispatching to schedule a delivery date. The tracking number will also be sent to you once the truck shipment is booked.

Our iron doors are heavy and may require 3–4 able-bodied people or a forklift to unload, especially if the crate is too large for a standard liftgate.

Yes, pls provide us with your detailed shipping address for freight estimate.

We do not currently offer installation services. We recommend hiring a professional installer experienced with heavy iron doors.

All our iron doors are low maintenance. Periodic inspection and touch-up of any exposed metal or rust spots are recommended. Clean moving parts and avoid harsh chemicals to prolong the life of your finish.

We offer:

Structural components & welds: 3-year limited warranty (excludes misuse, unauthorized modifications, and acts of nature).

Finish: 3-year limited warranty under normal environmental conditions.

Glass & hardware: 1-year warranty.

See full warranty terms for exclusions and claim procedures.

We do not accept returns or refunds for our customized products unless they arrive damaged, defective, or incorrect. Purchases made on Elite Custom Door are considered final sale and cannot be returned, refunded, or exchanged due to their customized nature.
Pls refer to our "Return & Refund ".