FAQ

Have questions about our custom iron doors? You're in the right place.

Quality Assurance

Crafted from heavy-duty steel for lasting strength and durability.

Quality Assurance

3-Year Limited Warranty

We stand behind our craftsmanship with a 3-year structural & finish warranty and 1-year coverage for glass and hardware.

3-Year Limited Warranty

Free CAD Design Service

Professional drawings for your approval before production.

Free CAD Design Service

Secure Curbside Delivery

Insured freight with reinforced wooden crate packaging.

Secure Curbside Delivery

Product & Order

Are your doors fully customizable?

Yes! All of our iron doors are custom-made to match your preferred size, design, glass finish, hardware, and color. We also accept custom sizes and designs.

Are the screens removable?

Yes, the screens on our decorative iron doors are attached to the frame with magnets, so they can be easily removed whenever needed.

What materials are used for the iron door?

Our doors are built from 12-gauge heavy-duty steel, offering greater thickness compared to many standard options. They feature hand-forged detailing and are individually crafted for enhanced durability.

What are a transom and sidelights?

A transom is the window section located above the door, while sidelights are narrow glass panels placed beside the door.

Does the door come prehung?

Yes. Our doors are prehung units that include the jambs and threshold for easier installation.

Who do I contact if I have questions?

Please email us at office@legendirondoors.com or call us at +1 (833) 974-7277 for all inquiries. Our team is happy to help with design questions, order status, shipping updates, and more.

What is the total expected cost, including shipping?

The price varies depending on the door size and selected options. The order price or quoted price is the final price, with free curbside shipping within the U.S. mainland.

Can I add screens to a French door?

Typically, screens are not compatible with our iron French doors.

Will I receive updates throughout the production process?

Yes. After your order is placed, we will send the door drawing for your approval before production begins. During production, we will provide progress updates, including photos of the door frame and the painted door for your review and confirmation. Once the door is ready to ship, we will also send the shipping details. Please keep an eye on your email for updates.

What does “left-hand inswing” mean for a double door?

Both door slabs are active and can be opened inward. When viewed from outside the home, a left-hand inswing configuration means the left door is the primary active door and opens inward. The right door can then be opened as the secondary door when a wider opening is needed.

What does “left-hand outswing” mean for a double door?

Both door slabs are active and can be opened outward. When viewed from outside the home, a left-hand outswing configuration means the left door is the primary active door and opens outward. The right door can then be opened as the secondary door when a wider opening is needed.

What is an iron pivot door?

An iron pivot door is a type of entry door that rotates on pivot hardware mounted near the top and bottom of the door rather than on traditional side hinges. This allows for a wider, larger door slab and creates a clean, modern entrance. Iron pivot doors are especially well suited for large entry openings and can be customized with different sizes, glass options, finishes, and designs. See More about the difference between pivot door and hinged door

What’s the difference between a pivot door and a hinged door?

A hinged door swings from hinges mounted along the side of the door frame, while a pivot door rotates on pivot points at the top and bottom of the door.

Hinged doors generally provide more clear opening space and flexibility with locks and hardware. Pivot doors are often used for wider single-door designs and offer a distinctive opening style. Both options can be customized in size, glass, color, and design.

Not sure whether a pivot door or a traditional hinged door is right for your entry? Click to see the difference between pivot door and hinged door

Does the pivot door have a hold-open function?

Yes. The pivot door will automatically swing back toward the closed position when opened to less than 90°. When opened to 90°, it can remain in the hold-open position.

Can I cancel my order?

If the CAD drawing has not been approved and production has not started, you may cancel the order and receive a full refund. Once the CAD drawing has been approved and production has started, the order is considered a custom production order, and a 50% production fee will apply to cancellation requests. Once shipment has been arranged or the order has been shipped, the order cannot be canceled. For more details, please refer to our Return and Refund Policy.

Can I pay a deposit instead of the full amount to start the order?

Yes. We accept a 50% deposit to start your order. The balance will be due after we send the photos of the painted door.

Size & Measurement

How should I measure the door?

Door width is determined by measuring from the left jamb's edge to the right jamb's edge, while the height is measured from the bottom of the threshold nose to the top edge of the header jamb. For further details, please refer to our Measure Guide.

Do you provide on-site measurement services?

We provide custom iron doors only and do not currently offer on-site measurement or installation services.

What is the recommended rough opening (RO) size for my door?

For proper installation, we recommend the rough opening size to be at least 1" wider and 0.5" taller than the door unit size.

Glass & Privacy

Is the glass window operable?

Yes, the glass window on our decorative iron entry doors is operable and can be opened for cleaning and ventilation. The glass on our iron French doors is fixed.

What is the Low-E coating on the glass?

Low-E (low-emissivity) coating is a microscopically thin, transparent layer applied to the glass surface. Its main purpose is to improve energy efficiency and help reduce UV exposure, which can protect furniture and flooring from fading. The Low-E coating does not significantly change the appearance of clear glass.

What glass finishes are available for iron doors?

We offer a variety of glass finishes to suit different styles and privacy preferences. You can review our available Glass Finish Options to compare the different choices and find the best fit for your door.

Does the door come with the glass already installed?

Yes. The glass will be pre-installed in the door before shipment, you do not need to install the glass on site.

What glass options are best for privacy?

If privacy is a priority, we recommend choosing Frosted, Rainstorm, or other textured glass options. Frosted Glass offers the highest level of privacy among our standard glass options. These glass styles help obscure the view through the door while still allowing natural light into your home. You can review our available glass options to compare the different styles.

Do you offer smart glass?

Yes. We offer switchable smart glass that can change from clear to frosted for added privacy. When switched on, the glass becomes clear; when switched off, it returns to frosted for privacy.

Color & Finish

How can I order finish samples?

We offer iron color samples. You may purchase color samples at https://legendirondoors.com/collections/purchase-iron-color-sample.

What colors are available for the iron door?

We offer a variety of standard door colors, and custom colors are also available to better match your home and design preferences. You can review our Door Color options for reference, or order physical color samples to see the actual finish before confirming your final color.

Can I choose different colors for the interior and exterior of my iron door?

Yes. We offer custom door colors, including different colors for the interior and exterior. For example, you can choose a white finish for the interior and black for the exterior. 

Can I customize the color of my iron door?

Yes! We offer a wide range of standard finishes and custom color options to complement your home's style. 

Explore our Custom RAL Color Iron Doors Collection for inspiration and to find the perfect color for your door.

Do you provide physical color samples if I choose a custom color for my door?

Yes! If you choose a custom color for your iron door, we will prepare a physical color sample for your review and approval before proceeding with the final finish. This allows you to confirm the color and ensure it meets your expectations.

Locks & Hardware

Do you offer multi-point locking systems?

Yes. Multi-point locking systems are available for select door types and configurations. They secure the door at multiple points along the frame, providing enhanced security when the door is locked.

Do you offer a double-cylinder deadbolt for iron door?

Yes. We offer double-cylinder deadbolts as an available lock option for our custom iron doors.

Can I use my own handle or smart lock?

Yes. You may use the handle or smart lock you prefer. Please send us the product link or hardware specifications first so our technicians can review the compatibility with the door.

For proper fitting and installation, we may also ask you to send the actual hardware to us for testing and fitting before production is completed.

Thermal Break

What is a thermal break iron door?

A thermal break door features an insulating barrier within the steel frame to reduce heat transfer, improve energy efficiency, and minimize condensation. We recommend choosing a thermal break door for homes in colder regions. Click here to learn more about standard and thermal break iron doors.

Which door performs best in freezing cold weather?

All our standard iron doors are insulated for improved energy efficiency. For colder climates, we highly recommend our Thermal Break Iron Doors,which are specifically designed to provide better insulation in harsh winter conditions. Click here to learn more.

Why choose a thermal break iron door?

Thermal break iron doors are designed to improve insulation performance by reducing heat transfer through the metal structure. They are a great choice for homeowners in areas with cold winters or significant temperature changes. Click here to learn more about standard and thermal break iron doors.

Are thermal break iron doors energy efficient?

Yes. Compared with standard non-thermal break iron doors, thermal break construction helps improve thermal performance and indoor comfort while maintaining the strength and beauty of an iron entry door. Click here to learn more.

Installation & Care

Does the door come with brickmold?

The door comes with the frame and threshold. Brickmold (exterior trim) is not included.

Are wrought iron doors suitable for humid or coastal areas?

Yes, but doors exposed to high humidity, salt air, or frequent moisture require more regular care. Keeping the surface clean and promptly touching up any damaged finish can help protect the metal and maintain the door's appearance over time.

Do you offer installation services?

We do not currently offer installation services. We recommend hiring a professional installer experienced with heavy iron doors.

Do you provide mounting lug screws for installation?

No. Mounting screws are not included, as the appropriate screw type and size may vary depending on the wall structure and installation conditions. Your installer can easily purchase suitable mounting screws locally based on the specific requirements of your project.

What maintenance is required for iron doors?

All our iron doors are low maintenance. Periodic inspection and touch-up of any exposed metal or rust spots are recommended. Clean moving parts and avoid harsh chemicals to prolong the life of your finish.


To help extend the life of your iron door and maintain its finish, we recommend installing it under a covered entry or overhang of approximately 4–5 ft (1.2–1.5 m) whenever possible.

Do you provide touch-up paint if the door needs minor repairs?

Yes. We include matching touch-up paint with your door shipment for scratches or finish touch-ups that may be needed after delivery or installation.

Is the iron door installed from the inside or outside of the house?

Our iron door units are typically installed from the inside toward the exterior. The mounting tabs are positioned on the interior side of the door frame to secure the unit during installation.

Are the mounting tabs located on the inside or outside of the door frame?

The mounting tabs are located on the interior side of the frame. With our standard installation method, the door unit is positioned from the inside toward the exterior and secured through these mounting tabs.

How are your iron doors installed?

Our standard installation method uses mounting tabs welded to the door frame. For custom doors, if preferred, we can also pre-drill mounting holes in the frame for a different installation method.

Shipping & Delivery

Where do you ship to?

We offer free curbside shipping within the Continental U.S.

Delivery is also available for remote locations such as Hawaii, Alaska, and Puerto Rico, but please advise the shipping address and we will check the cost.

How long will it take to receive my door?

The estimated total lead time is approximately 14–16 weeks after CAD drawing approval, including production and shipping.

Will you provide advance notice before delivery so we can prepare to receive the door?

Yes. We will provide advance notice before delivery so you can make the necessary preparations.

Once the door is shipped, we will send you the tracking number and shipping details. The trucking company will also contact you in advance to schedule a delivery appointment before dispatch.

How is the door delivered?

Each door is securely packed in a reinforced wooden crate with steel framing and industrial-strength protective wrapping to help prevent damage during transit. You will receive tracking information once the order is arranged for truck delivery, and the carrier will contact you to schedule the final curbside delivery appointment.

Do I need to help unload the door?

Our iron doors are heavy and may require 3–4 able-bodied people or a forklift to unload, especially if the crate is too large for a standard liftgate.

Warranty

What does your warranty cover?

We offer:

Structural components & welds: 3-year limited warranty (excludes misuse, unauthorized modifications, and acts of nature).

Finish: 3-year limited warranty under normal environmental conditions.

Glass & hardware: 1-year warranty.

See our full warranty terms for exclusions and claim procedures.

Do you accept returns?

We do not accept returns or refunds for customized products unless they arrive damaged, defective, or incorrect. Purchases made on Legend Iron Doors are considered final sale and cannot be returned, refunded, or exchanged due to their customized nature. Please refer to our Return & Refund Policy.

Explore Our Door Collections

Wrought Iron Doors

Classic Scrollwork and Openable Window

Modern Iron French Doors

Expanse Glass Panel, Contemporary and Sleek Design

Iron Pivot Doors

Statement entrances with a unique pivot system and contemporary architectural style.