FAQ

Yes! All of our iron doors are custom-made to match your preferred size, design, glass finish, hardware, and finish. We also accept custom sizes and designs.

Our doors are built from 12-gauge heavy-duty steel, offering greater thickness compared to many standard options. They feature hand-forged detailing and are individually crafted for enhanced durability.

Door width is determined by measuring from the left jamb's edge to the right jamb's edge, while the height is measured from the bottom of the threshold nose to the top edge of the header jamb. For further details, please refer to our Measure Guide.

All our standard iron doors are insulated for optimal energy efficiency. We highly recommend our Thermal Break Iron Doors, including thermal break wrought iron doors, and thermal break iron French doors, which are specifically designed to withstand harsh winter conditions.

Please email us at office@legendirondoors.com for all inquiries. Our team is happy to help with design questions, order status, shipping updates, and more.

If the CAD drawing has not been approved and production has not started, you may cancel the order and receive a full refund. Once the CAD drawing has been approved and production has started, the order is considered a custom production order, and a 50% production fee will apply to cancellation requests. Once shipment has been arranged or the order has been shipped, the order cannot be canceled. For more details, please refer to our Return and Refund Policy.

We offer free curbside shipping within the Continental U.S. Delivery is unavailable for remote locations (Hawaii, Alaska, Puerto Rico, etc.)

Once your CAD drawing is approved, the estimated total delivery time is approximately 14–16 weeks, or 98–112 calendar days. This includes approximately 7–8 weeks / 49–56 calendar days for custom production and approximately 7–8 weeks / 49–56 calendar days for ocean freight, customs clearance, and domestic truck delivery.

Each door is securely packed in a reinforced wooden crate with steel framing and industrial-strength protective wrapping to help prevent damage during international and domestic freight transit. Every door will be shipped by ocean freight and then delivered by domestic truck freight carrier. You will receive tracking information once the order is arranged for truck delivery, and the carrier will contact you to schedule the final curbside delivery appointment.

Our iron doors are heavy and may require 3–4 able-bodied people or a forklift to unload, especially if the crate is too large for a standard liftgate.

We do not currently offer installation services. We recommend hiring a professional installer experienced with heavy iron doors.

All our iron doors are low maintenance. Periodic inspection and touch-up of any exposed metal or rust spots are recommended. Clean moving parts and avoid harsh chemicals to prolong the life of your finish.

We offer:

Structural components & welds: 3-year limited warranty (excludes misuse, unauthorized modifications, and acts of nature).

Finish: 3-year limited warranty under normal environmental conditions.

Glass & hardware: 1-year warranty.

See full warranty terms for exclusions and claim procedures.

We do not accept returns or refunds for our customized products unless they arrive damaged, defective, or incorrect. Purchases made on Legend Iron Doors are considered final sale and cannot be returned, refunded, or exchanged due to their customized nature.
Pls refer to our "Return & Refund ".