FAQ

Yes! All of our iron doors are custom-made to match your preferred size, design, glass finish, hardware, and color. We also accept custom sizes and designs.

We offer iron color samples, you may purchase color samples at https://legendirondoors.com/collections/purchase-iron-color-sample

Yes, the glass window on the decorative iron entry doors are operable and can open for cleaning and ventilation. While the glass of iron French doors is fixed.

Yes, the screens on our decorative iron doors are attached to the frame with magnets, so they can be easily removed whenever needed.

A thermal break door features an insulating barrier within the steel frame to reduce heat transfer, improve energy efficiency, and minimize condensation. We recommend choosing a thermal break door for homes in colder regions.

Low-E (low-emissivity) coating is a microscopically thin, transparent layer applied to the glass surface. Its main purpose is to improve energy efficiency and help reduce UV exposure, which can protect furniture and flooring from fading.

Our doors are built from 12-gauge heavy-duty steel, offering greater thickness compared to many standard options. They feature hand-forged detailing and are individually crafted for enhanced durability.

A transom is the window section located above the door. While sidelights are narrow glass panels placed beside the door.

Door width is determined by measuring from the left jamb's edge to the right jamb's edge, while the height is measured from the bottom of the threshold nose to the top edge of the header jamb. For further details, please refer to our Measure Guide.

Yes, our door is prehung unit that includes jambs and threshold for easier installation.

The door comes with the frame and threshold. Brickmold (exterior trim) is not included.

All our standard iron doors are insulated for optimal energy efficiency. We highly recommend our Thermal Break Iron Doors, including thermal break wrought iron doors, and thermal break iron French doors, which are specifically designed to withstand harsh winter conditions.

Please email us at office@legendirondoors.com or call us at +1 (833) 974-7277 for all inquiries. Our team is happy to help with design questions, order status, shipping updates, and more.

The price varies depending on the door size. The order price/quoted price is the final price, free curbside shipping within U.S. mainland.

Thermal break iron doors are designed to improve insulation performance by reducing heat transfer through the metal structure. They are a great choice for homeowners in areas with cold winters or significant temperature changes.

Yes. Compared with standard non-thermal break iron doors, thermal break construction helps improve thermal performance and indoor comfort while maintaining the strength and beauty of an iron entry door.

Typically the screens would not be workable for french doors.

Yes. After your order is placed, we will send the door drawing for your approval before production begins. During the production process, we will provide progress updates, including photos of the door frame and the painted door for your review and confirmation. Once the door is ready to ship, we will also send the shipping details. Please keep an eye on your email for updates.

If the CAD drawing has not been approved and production has not started, you may cancel the order and receive a full refund. Once the CAD drawing has been approved and production has started, the order is considered a custom production order, and a 50% production fee will apply to cancellation requests. Once shipment has been arranged or the order has been shipped, the order cannot be canceled. For more details, please refer to our Return and Refund Policy.

We offer free curbside shipping within the Continental U.S. Delivery is unavailable for remote locations (Hawaii, Alaska, Puerto Rico, etc.)

Once your CAD drawing is approved, the estimated total delivery time is approximately 14–16 weeks, or 98–112 calendar days. This includes approximately 7–8 weeks / 49–56 calendar days for custom production and approximately 7–8 weeks / 49–56 calendar days for ocean freight, customs clearance, and domestic truck delivery.

Yes, we will provide advance notice before delivery so you can make the necessary preparations.

Once the door is shipped, we will send you the tracking number and shipping details. The trucking company will also contact you in advance to schedule a delivery appointment before dispatch.

Each door is securely packed in a reinforced wooden crate with steel framing and industrial-strength protective wrapping to help prevent damage during international and domestic freight transit. Every door will be shipped by ocean freight and then delivered by domestic truck freight carrier. You will receive tracking information once the order is arranged for truck delivery, and the carrier will contact you to schedule the final curbside delivery appointment.

Our iron doors are heavy and may require 3–4 able-bodied people or a forklift to unload, especially if the crate is too large for a standard liftgate.

We do not currently offer installation services. We recommend hiring a professional installer experienced with heavy iron doors.

We provide custom iron doors only and sorry we do not offer on-site measurement or installation services.

For proper installation, we recommend the rough opening size to be at least 1" wider and 0.5" taller than the door unit size.

All our iron doors are low maintenance. Periodic inspection and touch-up of any exposed metal or rust spots are recommended. Clean moving parts and avoid harsh chemicals to prolong the life of your finish.

We offer:

Structural components & welds: 3-year limited warranty (excludes misuse, unauthorized modifications, and acts of nature).

Finish: 3-year limited warranty under normal environmental conditions.

Glass & hardware: 1-year warranty.

See full warranty terms for exclusions and claim procedures.

We do not accept returns or refunds for our customized products unless they arrive damaged, defective, or incorrect. Purchases made on Legend Iron Doors are considered final sale and cannot be returned, refunded, or exchanged due to their customized nature.
Pls refer to our "Return & Refund ".